Buffalo Harley-Davidson®
140 MID COUNTY RD., ORCHARD PARK, NY 14127

716.972.1556
What our customers are saying

What our customers are saying

11/8/16

GEOF IN SERVICE HAS ALWAYS TAKEN GREAT CARE OF MY BIKE WOULDN'T GO ANYWHERE ELSE . ITS TRUE YOUR EMPLOYEES MAKE YOU SUCCESSFUL OR NOT

MARK , WEST SENECA, NY



11/8/16

I went in there just to look, not to buy. Everyone in the building made me feel at home, helping me find bikes that would be right for me when I was ready to buy one. I didn't leave with a Harley, but I did leave thinking it was some of the best customer service I've ever experienced. When I am ready to buy, I know where I'm buying from.

-Anonymous



11/8/16

When I researched a used Harley through your Buffalo Harley, I was brought in like an old friend. The sale was flawless and easy with TJ's help. Marcy was fantastic in any assistance I needed and always available. Greg in the mechanic shop was most knowledgeable. Extremely happy with my purchase. Love my Road King!!

Doug , Lockport, NY



11/8/16

During the week of Thanksgiving, we stopped in to visit a friend living in Buffalo and wanted to come by the Harley dealer to get a few items. We were helped by Jen- the retail manager from Orchard park store, as she mentioned the Buffalo store was short handed at the moment. Jen went above and beyond to assist with our purchase. One of the items we purchased was a "Christmas Snow globe", with 2013 on it. When we returned home to Neosho, Missouri we went to pull the globe out of the box to find it was busted, still in the package.I then called her and explained what had happened, and again she went above and beyond and found us another snow globe and had it shipped out right away to us, at no additional charge. My wife and I buy a dated Christmas ornament every year, and we are happy that Buffalo Harley and Jenn put that extra effort into making it an enjoyable visit to Buffalo. We will be back in the future.

Jeff and Julie , Neosho, MO



11/8/16

Thank you so much for the service i received at buffalo Harley. although i purchased a used other bike, the friendliness and service i received from John and Marcy was great . I haven't been on a bike in over 30 yrs and john was kind enough to drop the bike off at my house until i had got my license and got comfortable with riding again, well within a week i got my license and been riding my bike everyday now, John was right its like riding a bicycle you never lose it. Thank You !!!!

Bill , West Seneca, NY



11/8/16

Once again Buffalo Harley exceeded in awesome service! Having my bike towed from another Dealership who could not even simply diagnose my problem in a few days, Buffalo Harley took a few minutes to do a quick look over and had the problem solved, corrected and fixed in less than ten minutes and I was on the road again!

Julie , Beamsville, ON



11/8/16

Had such a great experience at the Orchard Park store. First contacted Greg via e mail. Got my financing that way and picked out the bike. Went to see it and Greg was very accommodating. Picking it up Greg showed me all aspect of the bike, Jennifer helped me with the new helmet and fit. I highly recommend the entire staff at Orchard Park Harley,.. Great people.

Phil , East Aurora, NY



11/8/16

I real pleasure ! I am very happy with my purchase and Cathy from motorclothes was very helpful in my decision. After meeting John B. (VP) and seeing how the staff was I will be returning for lots of future purchases !

James , Youngstown, NY



11/8/16

Buffalo Harley the best

Michael , Niagara Falls, ON



11/8/16

WALKED IN LOOKING AT BIKES. WAS GREETED BY MAX AND I EXPLAINED TO HIM I WASN'T GOING TO BUY A BIKE BUT I WAS JUST LOOKING AND WISHING. I CURRENTLY RIDE AN 03 SPORTSER 883 AND I WANT TO UPGRADE BUT I JUST CAN'T YET. THAT DID NOT STOP MAX FROM TREATING ME LIKE A CUSTOMER WHO WAS READY TO BUY. HE TOOK THE TIME TO TALK TO ME AND HELP ME DECIDE WHAT BIKE WOULD BE BEST FOR ME WHEN I AM READY TO BUY. THERE WAS NO PRESSURE AND HE DIDN'T MAKE ME FEEL LIKE I WAS WASTING HIS TIME. WHEN I AM READY TO BUY I WILL DEFINETLY GO BACK AND VISIT MAX. THE GIRLS IN MERCHANDISE ARE ALSO VERY FRIENDLY. THANKS EVERYONE AT BUFFALO HARLEY.

GUY , LOCKPORT, NY



11/8/16

brought my wifes widglide in for service, we heard a loud knocking noise from the motor, Greg and the service dept looked it over and determined after looking at the cams and the cam bearings etc. it was a loose exhaust pipe, but when the road tested it they found that it didn't handle very well , and advised me that it needed a new head bearing adjusting washer, I didn't realize this as I don't ride my wifes bike. but thanks to Greg and the service dept it was taken care of , and now the bike handles as it should, a big thanks to Greg and all involved

John , NY



11/8/16

I didn't expect to be a repeat customer so soon, but I bought my wife her 1st bike last week a pearl yellow 1200 custom sportster, & I got jealous. I tried to get her to buy this (fxdyna street bob) but she said it was to big for her-in the back of my mind I wanted her to get it so I could ride it, well a week later I traded in my bike & bought that street bob, now we both got new bikes. Again Greg was great taking care of everything for us- he's a true asset to the company. This is our 3rd bike from Buffalo Harley, they treated us like gold, why would you go anywhere else!

Chris and Carol , Derby, NY



11/8/16

I'm glad you opened the southtowns store it's a lot closer for me now since I live in Derby. Bought my 1st Harley from the old Bailey Ave. store in 1998 from Jr. My wife has been bugging me for years for her own bike. I finally gave in & said lets go "LOOK" When we walked in the southtowns store we saw a pearl yellow 1200 custom sportster, all chromed out blinding us, no need to look any further she said. We knew this was her bike since she already has a yellow vehicle. Greg took care of all the details, financing, etc. plus he was very patient showing us the details of the bike & showing us how the bike would look with all the accessories my wife asked about. We would like to thank all your staff for the way we were treated, and a smooth sales transaction. That's why we are repeat customers. Chris & Carol-Derby N.Y.

Chris and Carol , Derby, NY



11/8/16

needless to say I have been doing business with buffalo H-D for years, going as far back as 1967, I have bought 3 new bikes from John Sr., and the service has always been great, the guys in the service dept (Bailey Ave) HAVE ALWAYS GONE OUT FO THERTE WAY TO HELP, and Jim in the parts dept is tops.greg and the boys in service are great they go out of there way to help me whenever I call or need assistance, I wont go any any other H-D dealer, keep up the good work

John , Kenmore, NY



11/8/16

needless to say I have been doing business with buffalo H-D for years, going as far back as 1967, I have bought 3 new bikes from John Sr., and the service has always been great, the guys in the service dept (Bailey Ave) HAVE ALWAYS GONE OUT FO THERTE WAY TO HELP, and Jim in the parts dept is tops.greg and the boys in service are great they go out of there way to help me whenever I call or need assistance, I wont go any any other H-D dealer, keep up the good work

John , Kenmore, NY



11/8/16

My 10 year young son saw the new 2008 Heritage Softail for the first time and asked "Dad is that really your bike"? I said "Nope, its our bike"! He then turned and said "Nice bike Dad". After that it matters not what you paid! I want to Thank Nick for being more than just a salesman. You made us feel welcome like we belonged there. Marcy thanks for helping us with all the paperwork and I hope you get your dream soon as well! Greg, you put together a great piece Thanks. John Jr. Thanks for spending time with me on the floor. You should be proud of all the people that make up Buffalo Harley. It was an awesome experience for me and my son. Thank you again!

Jamie , Orchard Park, NY



11/8/16

Greg and the staff made my purchase of my first Harley a very pleasurable experience. Their friendly staff answered all my questions, and made sure all the paper work was complete for me to import my Harley into Canada. I am looking forward to many return visits. Thanks again.

Rick , Fort Erie, ON



11/8/16

I just wanted to comment on the excellent customer service I received from Nick. As a salesman...I thought he did a great job on giving me what I wanted and when I wanted it. He went out of his way to help me. He made buying from Buffalo Harley-Davidson a pleasurable experience.

Daniel Mark, Mechanicville, NY



11/8/16

Besides everyone being friendly and knowledgeable, the physical presentation of the dealership is welcoming. But, isn't this what Harley-Davidson is all about?

Lou , Buffalo, NY



11/8/16

After 40 years of wanting to get myself a HD, 'Buffalo Harley-Davidson' helped end my long wait. Two work days from the time I signed for a "2007 Fatboy", it sits delivered, polished, registered and with my all my late requested accessories, installed and parked on my garage floor. At 61 I'm finally in the Harley Family! LOL Buffalo Harley is ***** in my opinion and is your best bet to get that dream bike your tired of waiting for now!

Bruce , Alden, NY



11/8/16

Your sales staff is knowledgeable, friendly and helped me decide on the right equipment for me. They asked plenty of questions to be sure I got exactly what I wanted & needed. Kudos!

Jim , Williamsville, NY



11/8/16

My experience with your dealership was fantastic. Not only were all the employees professional and friendly, they helped me to fulfill a life long dream. THANKS!!!!!

LAURIE , WEST SENECA, NY



11/8/16

I liked your site.

-Anonymous



11/8/16

Always there when I need them. Minor problems or repair...."bring it in and we'll have a look at it". Friendly staff and a great show room to hang out in. Repairs done before I have a chance to get through the whole place. Helmets off to Buffalo Harley Davidson!!

Marty , Hamburg, NY



11/8/16

The staff at Buffalo Harley are simply the best

Steven , Niagara Falls, NY



11/8/16

My experience at Buffalo Harley was one to remember. My salesman,Greg, was absolutely wonderful. What great customer service, and an absolute great place to purchase a Harley-Davidson. I could not ask for a better experience then what I received.

-Anonymous



11/8/16

Since my initial purchase of a 2002 softail "Deuce" until I recently picked my bike up last week to begin another riding season, I have enjoyed the entire experience at buffalo Harley-Davidson. The entire staff; from the sales dept., the expert service department, the parts crew as well as the gang in the clothing and accessories dept., everyone is on the same page, and ready to assist and service your motorcycle needs. I have always received personal and honest advice & direction for all of my parts and mechanical needs and would recommend Buffalo Harley to anyone who expects the best. Hey, we all have a choice, make yours the smart one!!!

Art , West Seneca, NY



11/8/16

BUFFALO HARLEY WAS THE BEST SHOPPING EXPERIENCE I'VE EVER ENCOUNTERED. GREAT SERVICE AND BEAUTIFUL STORE.

-Anonymous



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